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Secret Access will provide the best bespoke access solution to your access problem

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If after having a read through the FAQs and you still have a burning question, please do not hesitate to contact us

Frequently Asked Questions

We've compiled a list of answers to common questions.

We do not discriminate on places that need, have or require access, we are available to everyone. If access is required at a Café, Bar, Restaurant, Shop, Office, Bank, Nightclub, Gym, Library, Museum, Public place etc or for an individual; access will be created by Secret Access.

At Secret Access we can always offer a better access solution. Our unprecedented solution will tempt you to upgrade and raise the bar high on your current existing standard access.

Connect with us via telephone or send an email. We will have a chat, find out a little more about the access problem and book a consultation at your convenience.

The consultation is free and there are no obligations.

One of our team members will come to assess and evaluate your accessibility problem and give you potential solutions. They will have a chat, present ideas and take measurements in order to give you a personalised quote.

A consultation usually takes between 30 mins and 1 hour.

If you have further questions or requests at the consultation, our team member will be more than happy to extend the time.

As our solutions are manufactured in Central Europe to the highest standard possible, we aim to have access installed for you within 8 weeks.

Depending on the type of chosen solution and structural factors of the place, the work will take between 1/2 day – 3 days.

We will always advise you before on what to expect during the installation process.

Our office is open Monday to Friday 9am-5pm, but consultations are available every day of the week (including weekends at a special request) at a time that will suit you. We will also endeavour to respond to you by email and social media whenever possible.

Can’t find what you need? Contact us on our contact page.